About Banking

Banks Guard Against Data Breaches: Understanding the potential for critical breaches helps mitigate operational risks
Banks face constant risk of unauthorized exposure of sensitive financial business data and customer data. Read about the ways that banks expose themselves to data breaches and the reputation, opportunity and operational costs that banks can incur in the event of a major data breach in this whitepaper.
The Five Essentials to Customer Experience Management
The online channel is rapidly becoming the most important way financial companies can build customer loyalty and cross-sell their full portfolio. In "The Five Essentials to Customer Experience Management" receive key insights on the impact of online customer experience to top line revenue.
Managing Strategic Performance in Banks and Financial Services Firms: From 'Going Through the Motions' to Best Practice
Bernard Marr, a Performance Management expert of Cranfield School of Management in Great Britain, conducted a research study delving into leading financial services firms' approach and best practices surrounding Strategic Performance Management. This study showcases his key findings and recommendations on how to ensure a successful Performance Management initiative.